Foodzinga Privacy Policy

Foodzinga is committed to the protection and privacy of any personal information that you may give us.

In this Privacy Policy we explain how we handle your personal information. We try to be clear in our explanation but if you have any questions after reading it please contact our Data Privacy Officer (contact details are below).

1. What is personal information and why do we ask for it?

Personal information includes any information that can be used to personally identify you.

Personal information is used by Foodzinga to sell our goods and services, to improve our range, offerings, and employment opportunities. Foodzinga will link the personal information you provide across our digital services in order to provide you with a personal experience.

We will also use your information to track your behaviour on the Foodzinga website. This may include the products or pages you have viewed and/or the products in your online shopping cart. By doing this we can provide a browsing experience that is relevant to you, provide stock availability and when you have provided consent, send you marketing communication or specific offers based on your interests or online behaviour.

Sensitive information is collected by Foodzinga to offer our service, our children's play area, where we need to know about any health issues so that we can care for your children in the best possible way. Other areas where we can collect sensitive information include incident reports where an injury has occurred or as part of a background checks a part of the employment process for certain positions. We will always securely handle and store this information when collected.

If we receive Personal information that Foodzinga has not asked for or we decide is not reasonably needed, we will aim to de-identify or delete this information to protect your privacy.

You are able to create a profile which enables you to purchase Foodzinga products and services without having to provide your personal information every time you shop online or in store with us.

If you have agreed we will send you information about products, services and offers that we think may be of interest to you. The methods of communicate we offer are via: email, phone calls, web, or via post. If you have told us that you prefer a way of us contacting you, we will try to use that method wherever possible.

Changing your preferences

You can “opt-out” of marketing communications at any time by replying in the same way that you received the communication, updating your Foodzinga Acocount online or by contacting the Data Privacy Officer (contact details below).

2. What personal information we collect

Foodzinga collects personal and sensitive information in the course of its everyday activities. Foodzinga will only collect such personal and sensitive information when necessary for one of our functions or activities.

Some examples of the types of information which we collect include:



telephone numbers;

email addresses;

dates of birth;

transaction history;

Device identification information when you use a computer, mobile phone, smartphone, tablet, or other device to access our Foodzinga digital services. This information can include session cookies, your device IMEI number, IP address or MAC address.

Demographic data from a third party that we use to add to your Foodzinga Family account and online Foodzinga profile, and thereby learn more about your possible interests and tailor our communications to you accordingly.

3. How we collect your personal information

Personal information can be collected when you:

Register your details on our website via creating an Foodzinga Account, apps or kiosks;

Complete purchase orders requests or applications for our products or services (by phone, in person or electronically);

Communicate with us directly via our customer service centre, or via co-workers within our stores in relation to our products and services (in person, by email, telephone, direct mail or any other means);

After contacting our customer service centre, we send you a survey to gather feedback based on your experience and help with our co-worker training program. The survey will be linked to the interaction you had with the customer service centre.

Use our services such as:

home delivery,

kitchen planning,

Conduct certain types of transactions such as purchases, refunds;

Enter or interact with us during promotions, competitions, special events, or by using devices within our stores;

Participate in surveys and other types of research.

When using the Foodzinga website we use ‘cookies' to ensure that it acts as you'd expect. Cookies are small text files sent by us to your computer which we can refer to later. They can be either a ‘session' or ‘persistent' cookies and may use either JavaScript or Flash. Cookies help us make your website experience smooth and as relevant to you as possible.

4. Disclosure of information

Foodzinga will sometimes share relevant information with other companies that they need to carry out a service requested by you i.e. furniture delivery, benchtop services, warranty issues, etc.

When we share your information, the other company is only allowed to use your information to carry out the service which you have requested. They are required to follow the privacy laws and privacy guidelines and to take reasonable measures to ensure your Personal Information is secure.

Foodzinga does not sell Personal Information to any individuals, companies or groups. Personal Information we collect is only used for the purposes described in this privacy policy.

Personal and Sensitive Information is not disclosed to any other person except with your consent, at your direction, where we are required to by law or to any person authorised by such law (this may include the police service, or government departments or regulators within Canada in connection with law enforcement activities).

5. Third party web sites

Links to other company's websites are provided to make things easier for you. If you use these links, you will leave the Foodzinga site. Foodzinga is not responsible for any of these sites, their content or their usage of your Personal Information.

6. Anonymity

Foodzinga respects the right for you to deal with us without identifying yourself and understands that you don't have to give any information requested by us.

If you choose not to give us the information we have asked for, we will not be able to give you the goods or carry out services, particularly if the information is required by law.

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